free SHIPPING AND RETURNS!

Frequently Asked Questions

  • How can I track the status of my order?

    1. Log In to your account and click on Order Status and review your Order History in your account. Don't have an account? Register now.

    2. Go to UPS web page and add the tracking number provided for your order.


  • Can I return or exchange my purchase if I don't like it?

    Yes.

    For more information, see our Returns & Exchanges policy. Please note that returns on Final Sale items and returns of items without the attached garment tag will not be accepted.

  • How do I place an order online?

    Browse the Gabrielle Hill site and select items you'd like to add to your bag.

    You will see the number of items in your bag in the top right corner of the site on every page.

    When you are done browsing and would like to checkout, click on the checkout link in the top right corner of the site, located next to your bag on every page.

  • How do I determine the shipping charges on my order?

    All Shipments to USA are free.

  • Will you charge sales tax on my order?

    Gabriellehill.com follows all applicable taxing regulations for the areas where we do business. To get an estimate of the tax that could be charged on your order, once you've added items to your shopping bag, enter your shipping address at checkout, choose a shipping method, and proceed. Your order total will then be updated with an estimate of the tax that will be charged.

  • I can't find the item I'm looking for. How can I search for it?

    Use our dynamic filters to find what you're looking for.

    1. Select one of the tabs at the top of any page to begin to narrow your search by category or trend. These categories will also be present on the left hand of the site, and you can continue to use those to filter.

    1. Then use the dropdown menus contained in the row of filters above your results set.

    1. Select as many options as you like to target your search, but keep in mind that the more options you select, the fewer results you'll see.

  • How do I ship to an international address?

    Gabrielle Hill is not shipping internationally at this moment, but we will soon.

  • What methods of payment do you accept?

    We accept major credit cards (Visa, MasterCard, Discover or American Express), Apple Pay, Google Pay and PayPal.

  • Why isn’t your site working properly?

    If you are having difficulties selecting size, color or any other drop-down list, checkboxes, or experiencing general navigation issues please check to ensure you are using a recommended browser. We recommend using Microsoft Edge, Firefox, Safari, Google Chrome. If you are using older/unsupported versions of the browsers listed here, we can't guarantee that all our site features will work correctly. Your browser preference must also be set to accept cookies. If you are using one of the recommended browsers and still experiencing issues, we recommend clearing the browser's cache/cookies and reopening the browser to ensure an optimal experience.

  • When are Gabrielle Hill 's sale events?

    Gabrielle Hill holds sales periodically throughout the year. Sign up for our emails to be first to know about these sales.

  • How do I stop receiving emails from Gabrielle Hill?

    To unsubscribe from Gabrielle Hill emails, contact Customer Service and ask by email to remove you from our email list.

  • How do I change my email address?

    You can update your email address for order correspondence, Gabrielle Hill's email newsletter, or both.

    For order correspondence emails:

    You can change your order correspondence email address every time you order from us during the checkout process.

    For promotional emails, your address is found on Your Account page.

  • How can I contact Gabrielle Hill about a potentially fraudulent website or email?

    There has been an increase in websites and emails trying to tempt customers into providing their personal information. These emails and/or websites solicit charitable donations using the name(s) of established companies or offer gift cards in exchange for information. Gabrielle Hill does not solicit charitable donations of any kind at this point in time, sponsor these websites, nor are we affiliated with the site operators. If you become aware of any potentially fraudulent websites or emails, please forward the information to customerservice@gabriellehill.com so that we may immediately follow up.

  • Who do I contact if I am a blogger or a member of the press and interested in working with or featuring Gabrielle Hill?

    Please contact customerservice@gabriellehill.com. Writing in the tittle press, affiliate or influencer, Gabrielle Hill offers affiliate and influencer commissions Please contact with any questions.

  • What is Gabrielle Hill's currency conversion policy?

    All Gabrielle Hill transactions are in USD. While we will display the price in your local currency at checkout to give you an estimate of final price, ultimately all currency conversions occur between you and your credit card company.

  • Why can't I see the website in my language?

    Gabrielle Hill's website is only available in English.

  • How can I be removed from your postal mailing list?

    Please contact us. For removals we'll need the name and address as it appears on the mailers you're receiving. To be added, just let us know where we can send them and how you'd like them addressed! Most changes will be effective within two mailing cycles.

  • Why did I receive multiple tracking numbers for my purchase?

    If you purchased multiple items from us, your order may ship in multiple boxes and from multiple locations depending on the items ordered.

    Please review the tracking information associated with each item in your shipping confirmation to view your item’s expected arrival date.

We believe that feeling confident and powerful has nothing to do with your size, and everything to do with your mindset
Gabrielle Hill ©2023